Advanced industrial cybersecurity

16/05/2013
Course aims at protecting industrial networks and control systems,

It was that well known and respected Automation commentator Walt Boyes who said after the 2011 Automation Week in Mobile (AL USA) that what the International Society of Automation (ISA) does best is “…leverage the strength and capabilites of the volunteers and ISA members to do….red hot symposia– with allied training…” Today we learn of a new and extremely relevant topic been added to their comprehensive portfolio of training and education programme.

The ISA has just introduced a new, upper-level course, Advanced Industrial Cybersecurity (TS13).

Other Relevant Courses from ISA’s stable of courses:
Cyber Security for Automation, Control, and SCADA Systems (IC32E)
Database Management for Industrial Automation and Control Systems (EA05)
Introduction to Industrial Automation Security and the ANSI/ISA99 (IEC 62443) Standards (IC32C)

This technical training course capitalises on ISA’s well-established, in-depth knowledge of industrial networks and applications, and cybersecurity standards that detect, assess and prevent security threats in industrial settings.

Students can learn how the ANSI/ISA99 (IEC 62443) Industrial Automation and Control Systems Security standards—developed by a cross-section of international cybersecurity subject-matter experts from industry, government and academia—provide comprehensive cybersecurity capabilities in all industry sectors.

Given the interconnectivity of today’s advanced computer and control networks—where vulnerabilities exploited in one sector can impact and damage multiple sectors—the ANSI/ISA99 (IEC 62443) standards are particularly effective since they are broadly applicable across industries.

“In today’s industrial production environments, the risks of cyberwarfare are growing and represent serious threats,” says Larry Thompson, an industrial network and control systems consultant and ISA Certified Automation Professional® (CAP®), who developed this new course. “There have been many serious cyberattacks throughout the world. Everyone involved in system-wide industrial networking and SCADA systems should take this course. The stakes are simply too high to not be prepared.”

The course covers the latest developments in cybersecurity, including practical guides to the design, implementation and testing of industrial networks and applications to ensure their security and reliability. Topics include the use of Internet technologies, web servers, TCP/IPV6, fiber optics, intrusion protection systems (IPS), virtual private networks (VPNs), firewall configuration and cryptography.

“This is a great class with an excellent instructor,” commented one student, Chih Shen. “I am more sober to the attack scenarios out there in the wild, and more confident that I have the knowledge to defend against them.”

Lawrence Thompson is author of an ISA Best Seller

Lawrence Thompson is author of an ISA Best Seller

As part of the course, students participate in a variety of hands-on laboratory exercises, which include configuring industrial network security parameters and settings, utilizing security diagnostic tools and employing various troubleshooting tactics.

In developing the course, Thompson drew upon his vast experience in industrial data communications and encryption. Throughout his many years in automation, Thompson has served as a technician, technical trainer, test engineer, test engineering supervisor and course developer in electronics, measurement and control and computer networking.

He served 20 years in the American Air Force, most of which studying, instructing and installing electronic encryption equipment. He became department chair of e-commerce technology at Texas State Technical College, eventually leaving the role to pursue his consulting business.

He has designed and taught ISA courses for more than 23 years, serving as an adjunct ISA instructor and author of several ISA books. His book, Industrial Data Communications, is an ISA best seller currently in its fourth edition.

Thompson received a bachelor in applied arts and sciences degree from Tarleton State University, and has conducted work on a master’s degree in computer science from the University of Texas.


Wireless moves! More on ISA100 from Nick Denbow

18/04/2013

“Honeywell ‘moves on’ with ISA100 specified!” says Nick Denbow in this item from the April issue of  Industrial Automation and Process Control Insider

(The INSIDER is delivered by email as a typically 12 page, 8000 word monthly newsletter in a pdf format and now in mobile tablet or cellphone format. Subscriptions may arranged. The newsletter is read by automation professionals world-wide, in around 80 different organizations. Subscribe here!)

ndenbow

Nick Denbow

Last month the INSIDER discussed the abandonment of the ISA100.12 committee deliberations, without any final result or report. This has produced no comment or reaction from the ISA directly: while they do not subscribe to the INSIDER, they were provided with an advance copy of that issue.

What is more interesting is that a correspondent with close links to Honeywell has confirmed that all “new” OneWireless instruments from Honeywell are now shipped with the ISA100.11a protocol.

Development history
The Honeywell involvement with wireless transmitters, and indeed their ‘OneWireless’ systems pre-dated the ISA100 standard. Indeed Honeywell put in a lot of expertise and specification suggestions gained from their OneWireless systems into the ISA100 standard development process. OneWireless did have a different protocol to the standard that eventually emerged as ISA100.11a. However, Honeywell made the commitment that “all OneWireless pre-ISA100 instruments supplied will be upgradable, or able to migrate to, ISA100 wireless”.

• See also Gary Mintchell’s “Puzzlement In Industrial Wireless Network Land,” written on his return from the Hannover Fair!

Latest release from Honeywell
Honeywell issued a press release early in April, announcing a new version of OneWireless, which is named as “Release 210 (R210)”. This stated to include “over-the-air field device provisioning and a Gateway General Client Interface made possible by the ISA100 standard”. Ray Rogowski, global marketing director for wireless in HPS is also quoted to say: “With OneWireless Release 210, users can benefit from the flexibility and scalability offered by the ISA100 standard….”.

This does seem to be a statement from Honeywell fairly definitely saying that OneWireless Release 210 will be using ISA100, which is a welcome change of emphasis compared to previous news releases. To interpret some of the phrases used I spoke to Soroush Amidi in their Networks and HPS Wireless Solutions Team.

The official HPS view
1wirelesshwellAmidi explained the OneWireless history, in relation to the release versions quoted. Full exproduction ISA100 compatibility came not after the addition of the Cisco Aironet 1552 access point in November 2011, as previously assumed by the INSIDER, but with Release R200, which was announced in June 2010: so actual deliveries started approx from 1-1-2011. In fact, the Cisco Aironet access point was introduced for clients who preferred to have Cisco systems in their IT structure, and needed the wifi interface also provided. Diederik Mols, introducing the Aironet at the HUG European meeting (INSIDER November 2011 page 5) specifically mentioned Shell in this context. The HPS Multinode and separate Field Device access points are both still available and offered with R210.

Prior to R200, the OneWireless R120 had offered all the functionality of ISA100, but did have a different protocol to the standard that emerged as ISA100.11a. However, Amidi stated that “all OneWireless R120 systems and instruments can be upgraded to ISA100 wireless using an over-the-air download”, if the customers have a need to move up/upgrade to this R200 level. In a similar way R200 systems can be migrated to R210 using another over-the-air software upgrade.

New OneWireless features
With R210 Amidi explained the language used in the recent press release, which originates somewhat from the detailed, somewhat esoteric wording of the ISA specification work. Field device ‘provisioning’ relates to the initial acceptance of a new device onto the network, by passing over the network access code: the ISA standard has the option for clients to do this either wirelessly, or via a local infra-red communications device, which is seen to add more security in some situations.

More interesting perhaps is the Gateway General Client Interface (GCI). HPS says  “The GCI feature, enabled by the ISA100 standard, allows operations to continue using legacy protocols and proprietary applications while making it easier to wirelessly expand those applications throughout the plant. The GCI also allows third party client applications to communicate natively using proprietary or common field protocols with wireless field instruments over the ISA100 network.”

GCI examples
Soroush Amidi explained this in terms of working with Enraf radar level gauge systems, which use a proprietary protocol to send custody transfer data to the Enraf Entis Pro software application, or GE Bently Nevada vibration monitoring systems which use a proprietary protocol to send the vibration signatures to their System 1 software application. This data can be wrapped in an ISA100 compatible packet, which is allowed within ISA100, and transmitted over the network, for unwrapping at the other end, and delivery to the appropriate analysis system: the whole process is described as ‘tunneling’ the data. Vendors such as Enraf and Bently Nevada are pleased to take advantage of this system, says Amidi, as it retains their intellectual property and proprietary information processing, takes advantage of a plant wide wireless network, but does not require the significant development work and investment by them in producing a fully ISA100 compliant sensor.

Further information on ISA100
Amidi pointed out that much of the information about ISA100 installations is passed by personal contacts, and by such routes as the ISA100 interest group on ‘Linked in’ – where Amidi seems to have been the main recent commentator. A recent addition there is a video from the ISA WCI technical seminar in Kyoto back in 2011, where Berry Mulder from Shell Global Solutions, who is also a director of WCI, explains why wireless is so important to Shell.

Wireless gas alarms
The Shell presentation laid emphasis on the need for wireless gas detection (and personnel location) which brought to mind the Honeywell wireless gas detector, a product development mentioned as essential in relation to the Shah Gas project some two and a half years ago (INSIDER November 2010 page 3, and November 2011 page 7). Still no listing for such a product on the WCI ISA100 product lists, so presumably the devices that were quoted as delivered to Shah Gas in 2012 used plain OneWireless compatibility.

GasSecure on WCI list
However, the GasSecure infra-red hydrocarbon gas detector from Norway mentioned at the Invensys OpsManage11 conference (INSIDER November 2011 page 7) does have a WCI listing, even if no approval is quoted.


Major automation conference in Qatar!

17/12/2012
Qatar officials and ISA leaders officially commence the 2012 ISA Automation Conference in Doha

Qatar officials and ISA leaders officially commence the 2012 ISA Automation Conference in Doha

More than 300 corporate and government officials, manufacturing representatives and consultants across the world attended the International Society of Automation’s 2012 Automation Conference in Doha, Qatar, a major conference organised under the banner of the ISA District 12 covering Middle East-Europe-Africa.

confnoticeThe two-day event, held 9-10 December 2012  was conducted through the support of His Excellency Dr. Mohamed bin Saleh al-Sada, Qatar’s Minister of Energy and Industry, and the Chairman and Managing Director of Qatar Petroleum, which manages all phases of the oil and gas industry in Qatar.

The conference, which sold all available registrations, featured presentations on functional safety and cyber security in industrial control systems, enterprise and control systems integration, and advanced process technologies.

“ISA is an international association, and this conference gave us the opportunity to increase awareness of our core strengths among government and industry leaders in this part of the world,” says ISA’s Executive Director and CEO Patrick Gouhin, who attended the conference along with Jean Pierre Hauet, ISA’s District 12 Vice President and Chair of the organising committee , and Leo Staples, 2011 ISA President and Chairman of the Automation Federation, an ISA affiliate. “All facets of industry, from oil and gas and petrochemicals to power and instrumentation, are looking for ways to better capitalize on the value and potential of automated systems, obtain the skilled workforce needed to operate them, and ensure safe, reliable and efficient operations.”

The conference attracted attendees from within Qatar and across the world, including Saudi Arabia, Kuwait, Bahrain, the United Arab Emirates, Russia, France, Belgium, Italy, Spain, Ireland, Great Britain, and the US.

Nilangshu Dey receiving his award from left Pino Zani, Leo Staples,  Nilangshu Dey and Jean-Pierre Hauet

Nilangshu Dey receiving his award from left Pino Zani, Leo Staples, Nilangshu Dey and Jean-Pierre Hauet

Nilangshu Dey, President of the Qatar section, hosts of the conference, received the award of Section Leader of the Year granted by ISA after an election by his peers held this summer. This was presented by Leo Staples, Jean-Pierre Hauet and Pino Zani (former ISA President and Italy delegate)

confabdThe local attendees represented a wide range of major companies, including QP, RasGas, Qatargas, Qatar Fertiliser Company (Qafco), Qatar Fuel Additives Company (Qafac), Qatar Chemical Company (Q-Chem), Oryx GTL, Qatar Petrochemical Company (Qapco), Qatar Vinyl Company (QVC), Dolphin Energy and Qatar Aluminium (Qatalum).

An article on the event published this week by the Gulf Times, the daily newspaper of Doha, Qatar, indicated that Qatar’s industry and government leaders recognise the importance of automation and control technologies, training and standards given the region’s rapidly developing industrial sector.

“In view of Qatar’s fast-growing economy and the ongoing major developments in the use of automation systems in the oil and gas, petrochemical and energy industries, it is certainly fitting that this regional event for automation professionals is being held for the first time here in Doha,” stated Ahmad Saif Ahmad al-Sulaiti, an operations manager at the Dukhan Field, a major oil field in Qatar.

While Qatar is projected to invest an estimated  €92 billion ($120b) in the energy sector over the next decade, it is committed to diversifying and developing its petrochemical industries in particular.

Conference sponsors included: ABB, Emerson Process Management, GE Oil & Gas, Honeywell, Black Cat Engineering & Construction WLL (BCEC), Doha Motors, Maersk Oil – AIMS, Fireye Inc., Forney Corporation, HIMA, ISA100 Wireless Compliance Institute, OSIsoft, Pepperl + Fuchs, Petrotec, Rockwell Automation, Silvertech Middle East, Yokogawa and Jones Engineering Group.

Pictures Leo Staples, ISA

ISA Automation Conference 2013 will be hosted by the Saudi Arabia Section and held in Damman on 30 Nov – 4 Dec 2013.

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Not a Mickey Mouse event….

02/10/2012
Learning the central motif in the third Automation Week.
Other Reports
How Your Plant Resembles an Amusement Park! (Paul Studebaker, Sustainable Plant)
Advanced Control Foundation at ISA Automation Week  (Terry Blevins, Blog)
A tale of two conferences (Gary Mintchel, Automation World)
ISA Automation Week 2012: Innovation in Orlando (Jim Montague, Control)
Automation Professionals Share Challenges, Solutions at ISA Automation Week 2012 (ISA Official Release)
Automation Professionals attend ISA Automation Week (Automation.com)
ISA Automation Week 2012 (Barry Young ARC)
Not a Mickey Mouse Event, ISA Week Overview (Automation Week)
Fall Leaders Meeting & Automation Week, It’s A Wrap! (ISA Interchange)


President Bob Lindemen Comments:
Real conversations start here!

Proceedings AVAILABLE

Last year we reported on the annual ISA Automation Week held in the port city of Mobile (AL USA). We said that the ISA played to its strengths and demonstrated these to be in the area of training and dessemination of knowledge.

This year in the larger venue in Florida’s Orlando, the strengths and the weaknesses of the event were clear. But the event could by no means be called a flop still less a disaster or a Mickey Mouse event. (See note at bottom of page for this reference “Mickey Mouse Event!”).

Peter Martin introduces the first keynote speaker!

Strong and relevant programme.
The strength was undoubtedly technical programme. ISA again demonstrated unequivically that its top priority was this programme it truly does serve as the cornerstone of the event. It was a world-class conference covering the latest and hottest topics in automation and control across several technical tracks. Each track offered in-depth sessions—ranging from basic to advanced—with information critical to several identified automation and control career paths.

We were unable to attend many of these sessions but those we did attend were quite remarkable in the quality and clarity of the presentations, the breadth of knowledge imparted, the intelligence of the questions asked as well as the number of delegates attending each. The Programme Chairman, Peter Martin of Invensys and his Vice-Chair, Alison Smith of Aspen certainly deserve credit for such a relevent programme.

It was divided into strands or tracks, as they called them, under two broad headings. The first such were called Operational Excellence Tracks which included Control Performance , Asset Performance, Human Perfornace and Safety/Environmental topics. The Technology Excellence Tracks included Wireless and the currently hot topic of Security. As can be seen some of the tracks would have a certain overlap with others and there were inevitably clashes in the programme as due to limitations of time sessions on say Human Performance and Security, or Wireless and Asset Performance would occur at the same times. ISA tried to alleviate this somewhat by providing the conference proceedings for delegates on line on their site. (Only attendees registered to the conference have access to these papers!).

Topics of interest included the Intriguing “Governments & Industrial Security,” “Operational Excellence – the essential Driver of increased profitability, ” “What your DCS knows but wont tell you,” “Are Humans needed in a crisis,” “Getting results from Social Media,” “Establishing an effective plant cybersecurity program,” and, from John Barth of Apprion, “Turnrounds, Real Time and Beyond: How a wireless plant network changed the way we do turnarounds.”

To help people navigate what to attend of the dozens of sessions, ISA again used “Pathfinder” indicating the job function or professional goals who would have most interest particular areas or interests. These headings were Engineer, Technician, management, Acedemia, Marketing and this year for the first time Executive for those particularly interested in how Automation drives excellence and the bottom line.

Any of the sessions I attended rarely had less than about thirty attendees and some had many more.

Walt Disney: Lessons for Industrial Production

Lessons from Walt Disney!
Each day started with a keynote event and on the first day we were addressed by Greg Hale, who is Chief Safety Officer and VP at Walt Disney. He is responsible for the safety of cast members, as staff are called and millions of visitors at the various Walt Disney parks and resorts throughout the world. Despite the name of Walt Disney’s most famous creation it was quite obvious that his organisation was certainley no “Mickey Mouse”organisation. He pointed out that this was due to Walt Disney’s “keys to success,” the four critical areas every employee learns to prioritise that lead to the company’s global reputation for excellence. The keys are “safety, courtesy, show and efficiency,” and he pointed out they ought mean as much to running a sustainable plant as they do to selling Mickey Mouse.

The second day there was an open discussion on the Future of Automation an intriguing insight into the views of suppliers, consultants and end-users into where our profession is or ought to be going. This panel included Invensys Operations Management CEO Michael Caliel, Chet Mroz, CEO Yokogawa America, and Wolfgang Morr, General Manager of NAMUR.

Finally on day three, Travis Capps, VP of Energy & Gasses at Valery Energy Corporation reinforced the oft expressed opinion becoming more and more real to us, “It’s not business as usual anymore.”

Dick Morley surrounded by disciples

Lessons from the Master!
An abiding memory for us was the “Fireside Chat” session with the “Father of the PLC,” Dick Morley, on Tuesday evening. Morley’s Chat offered attendees a rare opportunity to sit and talk with one of automation’s best known legends, a leading visionary in the field of advanced technology development and an inventor who holds more than 20 technology patents. I will hold the sight of “Father” Morley surrounded by a phalanx of devotees like a Greek philosopher of old holding his disciples enthralled with his wisdom. Long may he continue to do so!

Where were the big boys?
We’ve talked about the strengths but of course there were drawbacks and deficiencies too. I suppose the weakest point was the “Solution Providers’ Showcase.” This was the exhibition area and the main problem here was the size of the hall. It was too big for what was on display. The displays and the opportunity to meet stand personnel were good and the delegates were happy enough from what we could ascertain from visitors. The organisation allowed for a large gap in presentations in the middle of the day for eats and networking on the floor. But where oh where were the big solution providers? Where was ABB? Where was Emerson? Where was Rockwell? Where was Endress & Hauser? Where was Yokogawa? Yes some of them provided speakers but unless one attended those particular sessions how could one know?

Siemens were there however and the ISA Partners, Honeywell, Invensys, Cooper Bussman, Maverick, A3 Controls, Fluke and OSIsoft. I was a little disapointed too in the number and variety of tweets eminating from the event using the hashtag #ISAutowk, comparing it, perhaps unfairly, to company sponsored events.

A really busy stand was the ISA Book Store which seemed to be throbbing with activity anytime I passed it and included several new Books still warm from the printing presses.

50 Years of ISAT

This was my last year as ISA Publications Department VP and it was a particular honour for me to present awards on behalf of the Department to the eminent and learned authors. The 5oth birthday of ISA Transactions, the Journal of Automation was also marked. Dr Russ Rhinehart, immediate past Editor, gave a run down on the journal and how it anticipated so many trends and development in the field over the last fifty years and also the emergence of many of the papers from outside of the USA, demonstrating the true international or global reach of the profession. He then cut the Birthday cake. Fire restrictions forbade the burning of fifty candles!

Show Daily from Automation.Com & InTech
Day 1    Day 2    Day 3

The show daily newsletter was published on line each day as last year by InTech, ISA’s magazine and automation.com. This will help get a flavour of the show “as it happened!”

Speaking with ISA Executive Director, Pat Gouhin, while not alluding to its weaknesses confirmed our own view,  “We’ve had an incredible week, with dozens of true legends in their fields sharing their knowledge and insights with a motivated, excited group of attendees.”  This enthusiasm was clear in a comment by a Nigerian delegate “ISA Automation Week has been a stimulating, friendly, learning-intensive event.”  And a tweet (#isautowk)  as everybody was heading home on the last day said “Always learning!” This feature, “Learning,” was echoed again and again by delegates so much so that it could be described as a motif for the event.

This is the third year of Automation Week and hopefully ISA will be able to tweek the changes to ensure a fully successful and exciting event on all fronts in Nashville Tennessee USA for 2013.

Technical Programme Overview!

• “Mickey Mouse Event” This expression refers to something that is small and not too bright, like a mouse. No relation to the Disney Corp.

This report was quoted in the October issue of Industrial Automation & Process Control Insider as follows:

“Eoin O’Riain, of Read-out.net, now in his last year as ISA Publications Department vp, recently reported on the ISA Automation Week, held in Orlando, Florida. The strength of this ISA event was in the technical programme. Peter Martin of Invensys and Alison Smith of Aspen organized a worldclass conference covering the latest and hottest topics in automation and control across several technical tracks. Under the Operational Excellence Tracks these were Control Performance, Asset Performance, Human Performance and Safety/ Environmental: the Technology Excellence Tracks included Wireless, and a hot topic: Security.

On the second day there was an open discussion on the Future of Automation, with a panel that included Invensys Operations Management ceo Michael Caliel, Chet Mroz, ceo at Yokogawa America, and Wolfgang Morr, general manager of NAMUR.

The weakest aspect of the event was the “Solution Provider’s Showcase”, an exhibition hall for commercial sales booths, that was just too big, with no attendance from suppliers like ABB, Emerson, Rockwell, Endress+Hauser and Yokogawa. Those present, like Siemens, and ISA partners Honeywell, Invensys, Cooper Bussman, Maverick, A3 Controls, Fluke and OSIsoft had the full attention of the delegates.

As one delegate from Nigeria commented, the week was a “learningintensive event”: reflecting the ISA strength in ‘Training and Dissemination of Knowledge’”


#ISAms Social tweeting at marketing summit!

20/08/2012

The city of Austin in Texas USA was the venue for 7th ISA Marketing and Sales Summit.

2012 Summit Observations:
Inverse Thinking & Managing Critical Accounts. (Steve Prettyman was at the Summit!)
The need to adapt to the changing automation market. (ISA Release)

Though not as many people attended as did their Water and Waste Seminar the previous week the twitter buzz was if anything twice as active. This year however the event was not tranmitted simultaneously over the net so those unlucky enough not to attend had to rely on a fairly steady flow of tweets from attendees to keep up with things. I’ll try and give a virtual flavour of the event as it appeared to somebody seven hours or so ahead of all the action!

Networking at #ISAms 2012: Here the social media was liquid rather than virtual!

It seemed to run fairly much in line with the previously published programme.

The first day started with a call to the lobby of the venue for a tour of the local TECO/Westinghouse Wind Turbines facility. There was little tweeting on that but from what little there was it appeared to go swimmingly (Are we mixing metaphors or something here?).

The afternoon was spent in pre-summit details setting up booths and registration and workshops including Jon DiPietro presenting on How Not To Suck at Social Media” 

The summit started off with an evening panel entitled, “Best Practices from the Social Trenches” which was moderated by that pioneering Social Trench fighter, Emerson’s Jim Cahill. There were some great contributions like ISA’s Juliann Grant, “tend your social media like a garden to cultivate,” or Larry O’Brien (Fieldbus Foundation) who made a conscious decision to not have a Facebook presence. “The blog is the center of our strategy.” Deirdre Walsh of Jive Software said “I would argue about Facebook… but it depends on your business objectives and making the social media work toward it. Integrate the organization to maximize social media engagement.”
When Deirdre drew on her experience in National Instruments  she was reassuring. “It’s okay to try something and kill it. I put NI and Labview on MySpace. How silly is that now?”
“We talk about social media but is it possible for business to really participate as social or is it just another form of advertising?” “…via Twitter, is it only advertising? Answer, not necessarily. Engagement is a key.”“How do you make Twitter relevant?”  “Use hashtags and Search correctly, and remember that tweets are temporary.” Also “One key marketing use is listening.” A tweet which said “The half-life of a tweet is about four hours.” struck a chord though this is being written referring back through tweets three days ago! In short, “Three rules from FTC: be honest, have a social media policy and training, and correct mistakes.” (Not sure what FTC is but the ideas are good – see the contribution later on TLCs -3 letter acronyms!)

Day two started with an introduction and a included an address by Jim Keaveney, ISA’s treasurer in what Control’s Walt Boyes described a “ruthlessly honest fashion” on their operational picture “which has changed dramatically over past 4 years.”

The keynote was given by another speaker from Emerson, (There were three speakers from this company and their contributions were commented on by Jim Cahill in his blog “Connecting Process Manufacturers and Automation Suppliers”) . Jane Lansing is Vice President of Marketing for Emerson. She shared her view of Plantlandia  during the opening Keynote session of the Summit.

Again the tweets are illuminationg. “We live in Marketingdom and our customers live in Plantlandia.” So it appears that there is a possible disjointedness there! “We speak marketing-speak and our customers speak plantlandese. We don’t go home at night and operate a chemical plant.” “Plantlandites do NOT understand TLAs (three letter acronyms!) They are a terrible disease in our industry! “ “We need to do a better job to meet and communicate with our customers where they are…vs where we are!”  There are other problems like where the market is and how marketing and how the customer accesses information has changed in the last thirty years.

Thirty years ago, but today is different!

Marketers must be sensitive to the fact that our young/new customers need plain language copy. “They don’t know last generation’s tribal language!” Mature industrial control markets will be eclipsed by emerging markets by 2017 she maintains. And she said lots more…

This keynote was followed by a networking break and a brek-out session. The flow of tweets lessened during these breaks and became slightly disjointed as they came from different threads! There were some interesting contributions though. “Automation marketers hesitant to embrace Twitter. Think of it as your own headline broadcast service 4 any content you create” And this from Gary Mintchell of Automation World, “Marketers still searching for nirvanna of community. Reminds me of AOL in 1993.” (AOL=America On-Line an early ubiquitous giant in the early days of the internet!).

What story are you telling about your products!
The third speaker from Emerson was Mike Boudreaux. He was on deck to talk about storytelling in sales and marketing and he proved to be a very entertaining speaker. Indeed one delegate was moved to tweet, “When was last time you laughed and cried in one presentation? @MikeBoudreaux rocks storytelling.” He showed “how to talk to lizard, mammal and human brains using funny and heartbreaking commercials as examples.”  “Message, Plot, Conflict, Character, these are the keys to good marketing stories. “  Emotion-packed, compelling stories make the best sell in any marketing context. He used the marketing excercise of PlantWeb to illustrate his points. (OK he’s biased but it is his experience being used to illustrate what he is trying to say!).

How the plant lived happily ever after!

• Mike has published his presentation on SlideShare: What story are you telling about your products!

A fascinating tweet was that Joel Don (of Comm Strategies) promises to give us an ironclad ROI formula for social media. (another TLA – ROI=Return on Investment!) but the subsequent tweets seemed not to tell us any more though he himself did have one or two gems including this one which is often overlooked: “Social media is not a strategy. It is a communications tool.” Serendipitously I came across Seth Godin’s blog the next morning where he wrote about the case of marketing failure by Progressive Insurance, “Corporations are not people,” which failure, Joel later told me, was used as an example in his presentation.

“Most product data gen’d by prod mgrs lives in excel and is disconnected from everything -not helping any one said” from Radhika Subramanian of Emcien and Kate Laneve of NCR, talking about the big data challenge of  Transforming the Sales Approach From Reactive Selling to Demand Shaping.

Kyoko Fukuda of Yokogawa spoke about marketing after an Earthquake disaster.

Day three had a roundtable chaired by Walt Boyes on “Distribution” and there were presentations by Shari Worthington (Telesian Technologies), who delivered electronically from New England as she was uanble to attend in Austin, and Doug Brock, from Chattanooga (Like most Europeans we are amazed that there is really such a place, though we suspect that the Choo Choo may have reached the end of the line!), who spoke on “Five steps to an integrated sales & marketing plan incorporating social media.”

This latter was tabulated by tweet, though the tweeters stopped enumerating them after number three! “First listen and survey the realm; Second step: map your course; Third: create consensus so everyone follows same game plan; Consistency: use an editorial calendar & avoid irregular shotgun approach; When day is done, figure out what works & what doesn’t.”

While all this was going on Shari was delivering her “My Search Marketing Update.” “What gets a website in trouble? High % of duplicate content, low amount original content” “More site trouble: inappro ads dont match search queries, page content & title tags dont match queries, unnatural language.”

At this stage it was obvious that people were trying to follow both presentations and this led to the cry “Next year don’t schedule @doug_Brock and @sharilee at #isams in the same timeslot. Both are great presenters!”

This was followed by a “Speed dating” session with 25 mins on each subject ” Social Media, Sales, and Voice of the Customer.” I’m not to sure how that was organised but it looks like it was an effective way of sharing information.

The meeting finalised with a lunchtime buffet and a keynote (if that’s not too formal a name for it!) from the irripressible, incorrigible and incomperable Dick Morley who spoke on Moneyball Marketing – whatever that is but I do know it was instructive and entertaining and held everybody so enthralled, Indeed somebody commented that to tweet it would be “Like tweeting a super ball path. RT @garymintchell: You can’t tweet a Dick Morley talk. Maybe he’ll be back next year in New Orleans.”

There were many other tweets a which I haven’t covered. It is to be hoped that the presentations will be made available on line and if and when they are we will put a link to them here. Here is the facebook page for the M&S Summit!

Apologies for the disjointed nature of this posting but hopefully readers will get a general flavour of the exciting event and perhaps tempt him or her to arrange to attend the Eight Marketing & Sales Summit wich is scheduled for New Orleans in 11-13th September 2012.

Finally Jim Cahill shared a little cartoon strip. I think he was being humorous, but could it be that there is a message for sombody here?


Importance of credentialisation in automation & manufacturing!

15/05/2012
Industry-based certifications CAP®, CCST® and others aim to close skills gap, increase access to employment and develop future workforce

The Manufacturing Institute (Based in the USA) and its partners, including the International Society of Automation (ISA), have announced significant progress towards achieving a five-year goal to award 500,000 industry-based credentials to individuals, positioning them for employment and advancement in manufacturing jobs.

ISA certification provides an objective, third-party assessment and confirmation of a person’s skills, and gives them the opportunity to stand out from the crowd and be recognized. Their acclaimed Certified Automation Professional® (CAP®) and Certified Control Systems Technician® (CCST®) certification programs are critical offerings across multiple manufacturing sectors. ISA’s CAP program evaluates the skills of automation professionals responsible for the direction, design and deployment of systems and equipment for manufacturing and control systems. The CCST program, which features three levels of certification, evaluates skills of technicians responsible for calibration, documentation, troubleshooting and repairing/replacing instrumentation for systems that measure and control level, temperature, pressure, flow and other process variables.

With as many as 600,000 American manufacturing jobs going unfilled today (and increasing numbers required in other continents), certifications like CAP and CCST can serve as an important step in getting unemployed Americans back to work and maintaining the competitiveness of our manufacturing economy.

US President Obama

On 8 June 2011, US President Barak Obama announced key steps towards building the educated and skilled workforce American manufacturers need to successfully compete, citing The Manufacturing Institute’s Manufacturing Skills Certification System, endorsed by the (US) National Association of Manufacturers (NAM), and the certifications it includes, as a national solution. (See the White House Blog: Progress on a Key Goal to Train 500,000 Workers for Jobs in Manufacturing Sector!)

“The Institute remains committed to building the educated and skilled workforce our nation’s manufacturers need to stay competitive,” said Jennifer McNelly, president, The Manufacturing Institute. “Through the Manufacturing Skills Certification System, the Institute works with educational institutions and employers to create for-credit education programs incorporating world-class certification programs like CAP and CCST so individuals get the skills and hands-on training they need for in-demand entry-level and specialized jobs in manufacturing.”

“Manufacturers have long supported the Manufacturing Skills Certification System because it offers results which lead to more productivity and innovation,” said Jay Timmons, president, NAM. “This systematic approach is a terrific example of what we can accomplish when job creators and educators come together. These certified training programs build the skills valued by potential employers, and those who complete the certification have access to higher paying jobs.”

ISA’s Patrick Gouhin

“Over the next decade, physical assets, supply chain optimisation and process best practices won’t be enough to differentiate US manufacturers from their competition,” added ISA Executive Director and CEO Patrick Gouhin. “Manufacturers across all industry segments will advance only by investing in human capital. Industry-developed and recognized certification programs like CAP and CCST will ensure that manufacturers have access to the highly skilled talent they need to build a brighter future.”

Managed by the Institute, the Manufacturing Skills Certification System includes certification partners: ACT, American Welding Society, Manufacturing Skill Standards Council, National Institute of Metalworking Skills, Society of Manufacturing Engineers, International Society of Automation, Packaging Machinery Manufacturing Institute, International Fluid Power Society, National Center for Construction Education and Research, American Society for Quality, Fabricators and Manufacturers Association International, APICS The Association for Operations Management, American Society of Transportation and Logistics and North American Die Casting Association.

ISA’s partnership with The Manufacturing Institute in this effort is leveraged from the Automation Federation’s ongoing collaboration with the Institute as both organizations seek to advance workforce development for automation and manufacturing professionals. ISA is the founding member of the Automation Federation.


Wireless standards attract and detract!

20/03/2012
Industrial standards both drive and inhibit wireless potential in process manufacturing

The prospect of adding wireless devices to the process automation architecture is a compelling one from the perspective of tangible business benefits and incremental operational improvements.  Availability of robust industrial wireless network protocols, such as WirelessHART and ISA100.11a, for use with IEEE standard technology makes the prospect even more attractive relative to past proprietary, often standalone wireless implementations.  This potential is somewhat offset, however, by competition between these standards that leads customers to fear that wireless is emerging as the next platform for the automation fieldbus wars.

“The potential market for wireless devices is one of the closest-watched segments in process automation.  Still served largely by proprietary solutions, the advent of robust industrial wireless standards has captured the attention of end users, OEMs, and system integrators alike.  Increased availability of products and solutions that support industrial wireless standards will help spur double-digit market growth due to the tangible business benefits that can be achieved through use of wireless instrumenta-tion,“ says ARC Vice President Chantal Polsonetti, the principal author of ARC’sWireless Devices in Process Manufacturing”.

From Standalone Proprietary to Standard and Integrated
As the WirelessHART and ISA100.11a standards gain footholds at the sensor level, the majority of the process wireless market will gravitate away from legacy proprietary solutions that continued to account for a large share of the 2011 market. Concurrent with this shift, a migration away from standalone point-to-point installations will occur in favor of mesh-based, inherently redundant device level solutions that interface to a Wi-Fi-based plant or facility backbone.

Tighter integration of wireless implementations with the overall automation scheme is central to this migration. The addition of incremental measurement points due to availability of wireless devices is attractive, but the ability to integrate, analyse, and act upon these additional measure-ments is reliant on integration with the control or monitoring system.

Increased Product Availability as Demand Increases
Availability of industrial wireless standards at the device level is leading to the mainstreaming of wireless devices and consequently higher supplier participation. The relatively recent introduction and certification of the in-dustrial standards means that many products are still in the developmental pipeline. ARC expects the supplier landscape to expand dramatically over the next decade as numerous sensor, transmitter, actuator, and other de-vice-level product suppliers introduce wireless offerings.

Growth Geographies Reflect Leading Adopter Industries
Growth in wireless implementations by geography is largely driven by the presence of the leading adopter industries and/or the RF regulatory land-scape. Availability of greenfield projects versus add-ons will also impact the relative size of the market by geography.

Wireless Standards or "pull me push me"


Irish automation achievers honoured

10/01/2012

Standing from left:Mark Casey, Pietro Zucca, Romania Dirimanova, Jennifer Gaughran, Pat Boner, Seated, ISA Ireland President John Downey, Deputy Lord Mayor of Cork, Tony Fitzgerald and Brian Curtis, Acting Chair of H&A Committee. (Pics: Creative Photography, Cork)

The Ireland Section of the International Automation Society honours annually the high achievers in the study, training and research areas in the country. This annual event has been held in recent years in the Senior Staff Common room of the historic University College in Cork (UCC).

Tower at UCC

This university founded over 150 years ago has many important achievements and in the world of mathamatics physics and science. Indeed  the first professor of mathematics of the colege was George Boole. The library, underground lecture theatre complex and the Boole Centre for Research in Informatics in the university are named in his honour. (Users of the internert will be familiar with the term “Boolian search” also named after this extraordinary polymath and devised from his theories and ideas!).

Tyndall National Institute, part of the college named for John Tyndall, the Carlow born scientist, is one of Europe’s leading research centres, specialising in ICT hardware research, commercialisation of technology and the education of next generation researchers. Tyndall has a critical mass of over 420 researchers, engineers, students and support staff focused on quality research and the use of this technology through industry collaboration. The institute’s research expertise spans a range of technologies from atoms to systems in the areas of photonics, microsystems and micro-nanoelectronics and addresses key challenges in the areas of Communications, Energy, Health and the Environment.

It is in this extraordinary centre of learning that the presentations of these awards were made by the deputy Lord Mayor of Cork Mr Tony Fitzgerald.

The awards are as follows:

Degree
The Degree Award is awarded to the best final year Degree student specializing in any area of instrumentation and Control. This was awarded to Mark Casey who had just completed the B.Sc in Applied Physics & Instrumentation at the Cork Institute of Technology (CIT) with distinction.

André Michel with Award

Honours Degree
The Honours Degree Award is awarded, on the nomination to the best fourth-year Honours Degree student studying Instrumentation-Applied Physics in Ireland. The award comprises a medallion and a bursary of €750 which is to be used to assist postgraduate studies. Here Jennifer Gaughran of the School of Physical Sciences in Dublin City University achieved a B.Sc in Physics with Astronomy.

Post-Graduate
The next awardee for the Post Graduate Award also had an astronomical link. This is Criteria:
To be awarded, to the best Post Graduate student awarded Phd/Bsc in Instrumentation-Applied Physics in Ireland and was to Pietro Zucca, from Trinity College, University of Dublin,  for his work in understanding the effect of the Sun on telecommunications systems in Ireland and further afield.

Technology Achievement
The Technology Achievement Award recognises a new invention or application, significant achievement in contributing to instrumentation, automation, measurement and control technology within Ireland. This year it was awarded to Romania Dirimanova for the development of an automation system to interface with 25 year old technology giving the benefits of current day technology to the existing Code Signaling System across Ireland’s railway system.

Instrument Pioneer
One of the more interesting awards given each year is the Instrument Pioneer Award given in recognition of a “lifetime devoted to instrumentation and control in Ireland.” This year the award was presented to  Pat Boner of PJ Boner and Company. He is one of the founding members of the Ireland section.

Society Award
An unusual addition to this years ceremony was the awarding of a Society award, the Emerging Leader Award, which because of the reassignment of the Awardee to duties in Ireland he was unable to accept at the society event in October.  Canadian, André Michel, was the recipient and this recognised his  accomplishments and responsibilities which have contributed significantly to the Society and its organizational units despite been less than ten years a member.

The Awardees' medals.

Further details of all ISA Ireland Awards and Awardees for 2011


Industrial wireless standard achieves American approval

21/12/2011

The American National Standards Institute (ANSI) has announced the approval of ISA-100.11a-2011, “Wireless Systems for Industrial Automation: Process Control and Related Applications,” as an American National Standard. This approval confirms that the open consensus standards development procedures required by ANSI, which call for participation not only of suppliers but of all key interest categories, were followed in developing the standard.

ISA-100.11a-2011

Most notably, ISA’s ANSI-accredited standards procedures require direct participation and voting by experts from end-user companies, ensuring that their views and requirements are considered in the development process. ANSI/ISA-100.11a-2011 received 92% approval from voting members on the ISA100 Committee who represent end-user companies where wireless systems will be deployed. The ISA100 Co-Chairs, Wayne Manges of Oak Ridge National Laboratory/US Department of Energy, and Herman Storey, a consultant with 42 years as an end user in the refining and petrochemical industry, have both stated that this overwhelming approval by end-users sends a strong and clear message to industry. With more than 600 members from across the globe, ISA100 brings together wireless experts, who represent diverse industrial and technical interests, in an open forum

Approval as an American National Standard follows the unanimous approval of the standard in September as a Publically Available Specification (PAS) by IEC SC65C, Industrial Networks. The PAS approval marked the first step in the progression of ANSI/ISA-100.11a-2011 through the IEC (International Electrotechnical Commission, http://www.iec.ch) process. A two-day meeting earlier this month of IEC SC65B Working Group 16, Wireless Industrial Networks, resulted in an initial working schedule. (See also our article, Walt, wireless and the curates egg! 3rd October 2011).

This collaboration with the IEC is the latest in a long line of ISA standards that have served as the originating sources of widely used IEC standards, including:

IEC 61511 series: Process Safety (ISA84)
IEC 61512 series: Batch Control (ISA88)
IEC 62264 series: Enterprise Control-System Integration (ISA95)
IEC 62443 series: Industrial Automation and Control Systems Security (ISA99)

ANSI/ISA-100.11a-2011 was developed to provide reliable and secure wireless operation for noncritical monitoring, alerting, supervisory control, open loop control and closed loop control applications. The standard defines the protocol suite, system management, and gateway and security specifications for low-data-rate wireless connectivity with fixed, portable and moving devices that support very limited power consumption requirements. The application focus is to address the performance needs of applications, such as monitoring and process control, where latencies on the order of 100 ms can be tolerated, with optional behavior for shorter latency.


Country tweets from #EMrex in Opryland

01/11/2011

We first reported on the Emerson Global Users Exchange in 2009 in a report entitled #EMRex tweets rule where we spoke about our real and virtual attendance at the event held in Orlando (FL US). Last year we penned “So much information, so much going on, too little time!” which reported breathlessly on the San Antonio (TX US).

This year
This year they went “country” and Emerson Global Users Exchange (#EMrex) travelled to Opryland, Nashville (TN US) but for various reasons, including the fact that we were recovering from jetlag having travelled back from the ISA’s successful ISA Automation Week in Mobile (AL US) that weekend! This was an interesting juxta positioning as usually the #EMrex preceeds the ISA event. However be that as it may we were able to form some sort of impression of how things went – mostly from tweets and the very excellent newsletters provided by the team from Control. Links to these reports and others we have been able to find are to be found on the box at the bottom of this page.

Pic by Mike Boudreaux shows standing room only at keynote

The event started with an address from Steve Sonnenberg, the new (since last year) president of Emerson Process Management. Immediately tweets started flying. We learned there were approx 2850 delegates and that they all seemed to be crammed into the hall to hear the address. Indeed Mike Boudreaux’s pic was tweeted very early on showing standing room only. Despite the dismal and gloomy news we hear in the media these days he was optimistic about the future. Emerson had increased staff levels throughout the world although he did note that “in a sea of unemployment, we were unable to fill all our technical positions with qualified personnel.”  However his main point was that Emerson personal were present primarily to listen. They were anxious to foster an atmosphere of trust among their users. Automation World’s Jim Chrzan commented favourably, “It was refreshing, to say the least, to hear a top exec talk about more than numbers. Sonnenberg’s honesty about continuing to build a listening culture is excellent advice for all business managers, and was appreciated by all.”

Down to work!
They had over 351 workshops and short courses throughout the week on a wide range of engaging subjects giving an excellent opportunity to learn best practices, see what colleagues and peers were achieving with automation and generate new ideas. There were industry and technology forums, product & service roadmaps, training courses and the possibility to meet the experts in all sorts of technologies and processes throughout the week.

Click for demo video voiced over by Jim Cahill

Something new
Something new introduced at this years event was Emerson Exchange 365. This is a way to keep #EMrex alive for the rest of the year! Jim Cahill, Emerson’s social media pioneer, stressed, “…it’s about connecting with Emerson experts and developers, but it’s first and foremost about bringing our customers together with each other!”
Here is the presentation from Jim Cahill and Mike Tongwarin on “How the Emerson Exchange 365 Online Community Benefits You!

Europe ahoy!

Many times we have asked if this event will come to Europe and received answers which expressed an interest though hardly a ringing endorsement of the idea. “We’re thinking of it!” was the usual mollifying response. Well this year we got a positive response. “Emerson Exchange IS coming to Europe!” And so it is, dates and venues have been announced: Duesseldorf (D), 29-31 May 2012. So maybe Europeans, many of whom envy the excitement the #EMrex tweets convey, will have their own opportunity to tweet “Live from #EMrex on the banks of the Rhein!”

And still the eclectic tweets came!
We’ve collected a small selection of the hundreds of tweets (and pics) that were flying through cyberspace during the event. We hope they give a flavour of atmosphere experienced there.

Tweet: Mike Boudreaux

“Emerson wireless, 6100 networks installed with 580 million hrs of operation. Expect more products to come,”
“…tip…if there are people standing in the back of the workshop, scoot in to put empty seats on the aisle for them.”
“Our products (Pepperl+Fuchs USA) at booth 317 integrate well with PlantWeb and the overall Emerson platform.”
“Nail a speech, launch a career – Mr Dave Beckmann at Emerson Exchange #EMRex just starting. 90 mins of greatness,”
“People gathered outside the doorway for @thomsinger’s #EMRex session 5 Ways to Navigate Your Career” (see Mike Boudreaux’s pic – right) “Come visit booth # 319 to learn more about MYNAH & MiMiC Simulation Software,”
“…musician’s jam session again tonight in Washington B. Cold beer, great tunes, Nice Bike!!!!”
“Course “Web Devmnt Tools” has forward thinking tools & technologies that will be game changing! Worth checking out!”

"Great turn out for the On-line Batch Analytics talk from DSM Martek" (Bruce Greenwald )

“Great turn out for the On-line Batch Analytics talk from DSM Martek”
“HP editors forecast spending in HPI to exceed $222 billion in 2012. What’s the ROI? Attend ‘Best Practices in Asset Management!’”
“What was your favourite presentation, short course or workshop you experienced this week and …”

Healing? Heading?"

“Conferences are key to continued education. Academics can learn a lot from industry conferences and vice versa!”
@Rosemount_TG is healing in the Irish Pub after another successful day at #EMREX” (we feel sure that heading is what is meant…er maybe not! – see pic!) “Power cut at #EMRex. Michel Lefrancois from Lubrizol continues to present in total darkness”
“Lots of great Flow workshops at #EMRex today! Check out these sessions: 6A-2789, 6A-2638, 6A-2382, and 6A-2525.”
“Tim Highly was stuck in the elevator during power outage. Wow he has a great attitude and is laughing :-)
“ISA Bookstore is up and running! Stop on by at #EMRex. Great Automation resources.” (I would put that in wouldn’t I!)
“Emerson Process announces Smart #Energy Initiative at #EMrex!”
“Tweet about Jim’s session about his blog for the new online community features! Social media overload…”
“My presentation “5 Ways to Navigate Your Career” is at 1:15 (right after lunch… so no sleeping in the audience!)”
“Day 3 of #EMRex, and show going on despite power issues. Nearly 2,900 attendees & big energy news is being made…”
“It’s hard to tweet in the dark….”
“Where are best slides from #EMRex? I thinking off the humor slides. They need to be uploaded at the exchange page!”
“I worked hard on the Rosemount Flow booth so be sure to check it out! :-)
“The two smartest guys in Process Control I have ever met – Terry Blevins and Willy Wojsznis..”
“Thanks for best trade show ever at #EMRex and good luck to all us that have a 08:00 session in the morning.”
“Having great social media and brand recognition conversations with some Control Dynamics guys”
“Continue to meet new people at every break and plan for follow up (even though I am gone, I am still here).”
“I’ve picked lots of new twitter followers here at #EMRex and have started following others. Don’t stop tweeting when the conference ends!”
“We have received our first presentation abstract for Dusseldorf!”
“Neil Peterson is shouting at people to change the DeltaV default password – it’s all about security.”
“4th day of Emerson Exchange is coming to an end… Now time for some networking at the country music hall of fame…”
“Have a safe travel home from #EMRex and thanks for a good week”

I think it is safe to say that a good and instructive time was had by all and the social side of things was not ingnored. Lots of networking happened and will continue to happen and this cannot but have good repercussions in the wider automation community. And so to next spring in Duesseldorf and in the Autumn in Anaheim.

Automation engineers outside the Music Hall of Fame (Pic Reidar Eikeland )

Emerson Global Users Exchange was held in Nashville (TN US) with over 2800 delegates.The most immediate way to follow was to follow the #EMrex tweets

This year they introduced Emerson Exchange 365, “The Peer-to-Peer Online Emerson Global Users Exchange Community”

They also provided a mobile app to “enhance Your Emerson Exchange Experience!”

This is a list of the Third Party Vendors at the event

Daily News Letter from #EMrex
Day One [-] Day Two [-] Day Three [-] Day Four

Emerson Exchange (Jim Cahill Emerson Process Experts – always lots of interesting posts all worth looking at!)

Exchange Kicks-off with Steve Sonnenberg Keynote (Automation World 24/10/2011)

Emerson Touts Customer Focus, ‘Smart Energy’ at Users Exchange (FlowControl 24/10/20101)

Smart Energy Initiative (Emerson Exchange News from Gary Mintchell 25/10/2011)

Emerson Announces ‘Smart Energy Initiative’ at Exchange 2011 (Jim Montague Sustainable Plant 25/10/2011)

Three Tips For Follow Up After A Business Conference (Thos Singer 26/10/2011)

Fieldbus Foundation at Emerson Global Users Exchange (2/11/2011)

The 2011 Emerson Exchange A Success! (Neal Ingram, Micromotion Blog, 7/11/2011)

Emerson Exchange Brings 2,800+ to Nashville (Peter Cleaveland, Valve Magazine 9/11/2011)


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